1. Arrival / Delivery Times

a. We will do our best to arrive within the time scale stated, however arrival times are estimated.

b. Delays to pick-up / delivery times are sometimes unavoidable ( due to traffic accidents, weather etc ).

c. We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery / pick-up delays.

2. Changes in item numbers

a. You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this the driver will add on an extra charge (usually between £10 – £40) depending on the amount of items and time taken to load them.

3. Your packing responsibilities

a. We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.

b. It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival.

c. It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organize a specialist if needed.

4. Awkward Access

a. You will incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit.

5. Unforeseen Circumstances

a. We reserve the right to add extra costs due to unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, removal of windows and so on).

6. Postponement or Cancellation

a. If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.

7. Staff Abuse

a. Verbal or threatening behavior will not be tolerated.

b. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.


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